1.4信息化基础
1)企业信息化
企业资源计划(Enterprise Resources Planning,ERP)
客户关系管理(Customer Relationship Management,CRM)
供应链管理(Supply Chain Management,SCM)
商业智能(Business Intelligence,BI)
企业门户(Enterprise Portal,EP),可以划分为三类:信息门户(EIP)、知识门户(EKP)、应用门户(EAP)
2)电子政务
G2G(Government To Government,政府对政府)
G2E(Government To Employee,政府对公务员)
G2B(Government To Business,政府对企业)
G2C(Government To Citizen,政府对公民)
3)电子商务
B2B(Business To Business,企业对企业)
B2C(Business To Customer,企业对个人)
C2C(Customer To Customer,个人对个人)
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