试题71-命-技-N.ZJ.00.p000-9.00-all of the following are functions of CRM system except （71）
A. automation procurement
B. automation sales
C. automation marketing
D. automation customer service
试题72-命-技-N.ZJ.00.p000-9.00-all the following tools and techn

试题71-命-技-N.ZJ.00.p000-9.00-

all of the following are functions of CRM system except （71）
A. automation procurement
B. automation sales
C. automation marketing
D. automation customer service
 

试题72-命-技-N.ZJ.00.p000-9.00-

all the following tools and techniques are helpful to accurately confirming customers needs, except （72）
A. questionnaires B. prototyping approaches
C. fishbone diagrams D. interviews
 

试题73-命-技-N.ZJ.00.p000-9.00-

试题74-命-技-N.ZJ.00.p000-9.00-

Requirements management is the process of (73），analyzing，tracing，prioritizing and agreeing on requirements and then controlling changes and communicating to relevant stakeholders. It is a （ 74 ） process throughout a project. A requirement is a capability to which a project outcome（product or service）should conform.
（73） A. communicating B. collecting
C. filing D. documenting
（74） A. persistent B. continuing
C. permanent D. continuous
 

试题75-命-技-N.ZJ.00.p000-9.00-

Setting redundant components in subsystem to handle with the risks brought by the defaults of original components, what kind of risk response strategy is this? （75）
A. risk avoidance B. risk acceptance  
C. risk mitigation D. contingency plan